Giving diesel on credit (udhar) to regular customers: a plain guide for petrol pump owners

Short answer

Most petrol pumps find they cannot stop giving diesel on udhar, because their regular transporters fill on credit. The cost is money tied up and the risk of not being paid. The fix is to decide five things once: who gets credit, how much, for how long, who may say yes at the nozzle, and how each fill is written down.

MDG Services makes Khata Kavach, so this page comes from the maker of one of the apps it may mention. It is general information, not legal, tax or financial advice. Facts about other apps are taken from their own websites and app listings on the date shown and can change, so check them there before you decide.

Facts checked on 27 October 2026. Published by MDG Services on 19 October 2026.

Should you give udhar at all?

This page is for a petrol pump that gives diesel and petrol on credit to its regular customers: a transporter whose trucks fill every day, a fleet owner, a bus or tractor owner, a contractor whose machines fill at your pump. It is not about lending money to a friend.

At a pump, credit is common. Regular customers send their own truck with their own driver, and pay later. A pump that says no to all credit may find that some of them fill at the next pump.

Credit has a cost. Your money stays with the customer until he pays, and some customers pay late. So the useful question is not "credit or no credit". It is "credit on what rules".

The five decisions

Every pump that gives credit makes the same five decisions, written down or not. Make each one once, on purpose, and each fill stops being a fresh worry.

DecisionWhat to decideRead
Who gets creditWhich transporters, and what you check before saying yesWho to give credit to
How muchOne limit in rupees for each transporterHow to set a credit limit
For how longThe credit period (7, 15 or 30 days) and when new credit stops if it runs lateWhen to stop credit
Who may say yesWho at the nozzle can allow a fill past the limit, and who cannotOver the limit
How it is recordedThe same things written for every fill: truck number, litres, rupees, who filled, timeCredit at the nozzle

Put the five answers on one page, in plain words, so the whole team applies them the same way. The credit policy template shows how. For plain meanings of the words, see the credit and khata glossary.

Why the stress comes from not knowing

Most of the worry in udhar is not the credit itself. It is not knowing: what a transporter owes today, whether the nozzle man gave more than was asked, who allowed the last fill over the limit. Seven habits that take the stress off are built from the five decisions above.

Where a shared credit book helps

Khata Kavach is a shared credit book between a petrol pump and its regular transporters. By default, the transporter asks from his own phone before each truck fills. The nozzle man's phone shows a green, amber or red light against the limit you set. Both of you see every fill, payment and bill as soon as the phone is online.

You set every limit. Khata Kavach never lends and never holds money: the transporter pays you directly, and you record it.

It is for petrol pumps, of any oil company, that give credit to regular customers who fill their own trucks and vehicles. See diesel on credit: the pump's side.

In this section

Seven habits that make credit easier to see and controlPump me udhar se kaise bache? You cannot always stop credit, but you can ease the worry. Seven habits for a petrol pump that gives diesel on udhar to regular customers.
How to set a credit limit for a regular customer: a rule of thumb with examplesHow much credit to give a regular customer at a petrol pump: a rule of thumb from monthly purchase and credit days, with worked examples.
Udhar khata format: a free Excel sheet and a printable pageDownload a free udhar khata format: an Excel sheet that works out each transporter's balance and credit left, and a printable A4 page. English and Hindi.
Credit limit calculator: how much udhar to give a customerWork out a credit limit for a regular customer at your pump from his monthly purchase and your credit days, with the working shown. A rule of thumb, in rupees.
Udhar band hai poster: 6 printable A4 posters for your petrol pumpPrint an udhar band hai or udhari mana hai poster for your petrol pump: six clean A4 posters in Hindi and English, polite ones included, plus slogans to copy.
Udhar agreement format: a one-page customer credit form to copyA one-page credit form for a petrol pump to copy and sign with a regular customer before udhar starts: limit, credit days, trucks, late payment. Each line explained.
Security deposit or post-dated cheque before giving udharTaking a security deposit, post-dated cheque or security cheque before udhar: what each is, the good and the catch, what to write down, and where an advocate is needed.
How to refuse udhar politely: ready words for you and your staffHow to say no to udhar, or yes up to a limit, without losing the customer: ready lines for a new customer, one over the limit, and a friend or relative.

Questions people ask

01Should I give udhar at my petrol pump?

If your regular transporters fill on credit, a flat no may send them to the next pump. Credit with a limit, a named person who can say yes, and a record both sides see is easier to carry than credit given on memory. People search this as "business me udhar dena chahiye ya nahi"; the answer is in these five decisions.

02Which five things should I decide when I give udhar?

Who gets credit, a limit in rupees, a credit period, who may allow a fill over the limit, and one way of recording every fill. They are rules a pump sets for itself, not one fixed list. Write yours on one page: see the credit policy template.

03What is the difference between udhar and a loan?

Udhar here means fuel you give now and are paid for later, to a regular customer. A loan is money lent. Khata Kavach keeps the account of udhar between a pump and its transporters. It never lends money and never holds money.

04What is a credit period?

It is the number of days a transporter has to pay for what he filled, commonly 7, 15 or 30. The period and the limit go together: see how to set a credit limit.

Related pages

Credit at the nozzle: who decides, who records and who seesWho decides on credit at your pump, what every credit fill must record, and how both sides see it. A plain guide for owners who are not always at the pump.
Getting paid for diesel on credit: the steps from first reminder to last resortA ladder for a petrol pump that gives diesel on credit to transporters: before it is due, the due day, 15 to 30 days late, a written demand, and the last legal steps.

About Khata Kavach (advertisement)

Khata Kavach is a shared credit book for petrol pumps, from MDG Services. The transporter asks before each truck fills, your nozzle man sees the limit before he fills, and both of you see every fill, payment and bill. It never lends or holds money.

About this page. This page is general information published by MDG Services, a brand of VRUOOM PRIVATE LIMITED (CIN U29194HR2021PTC098450), the company that makes Khata Kavach. It is free to read and needs no sign-up.

We make one of the apps. Where a page compares Khata Kavach with another app or another way of keeping credit, remember that we make Khata Kavach. We compare like with like, use only facts the other company publishes, and say plainly where another app does more.

Other companies' names. Khatabook, OkCredit, Vyapar, myBillBook and every other product or company named here belong to their owners. We name them only to say which product a fact is about. We have no connection with them, and they have not seen or approved these pages.

Facts about other apps. Facts about other apps come from their own websites, help pages and app store listings, on the date shown as "facts checked on". Apps change their features and prices often. Check the app's own website before you decide, and tell us if anything here is out of date: we will correct it.

Not legal, tax or financial advice. Pages about getting paid, notices, interest, courts or tax explain the general position in India on the date shown. Laws and rules change, and every case is different. For your own case, speak to an advocate or a chartered accountant.

Examples are made up. The pumps, transporters, vehicles and amounts in examples are made up, and so is the data on the app screens shown. No example describes a real customer or a real result.

What Khata Kavach is. Khata Kavach records credit fills, bills and payments between a petrol pump and its customers. It never lends money and never holds anyone's money: it is not a bank, a lender or a payment service. A Khata Kavach bill is not a GST tax invoice.

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