Bad debt in udhar: when to write it off, and what to try first

Short answer

Udhar is a bad debt when the transporter cannot be reached, keeps breaking promises or has closed down, and every step so far has failed. Before you give up, send a statement and firm reminders, stop new credit, offer a settlement in writing and check the time limit. Writing it off is then your own decision in your books. For tax or GST treatment, ask your chartered accountant.

MDG Services makes Khata Kavach, so this page comes from the maker of one of the apps it may mention. It is general information, not legal, tax or financial advice. Facts about other apps are taken from their own websites and app listings on the date shown and can change, so check them there before you decide.

Facts checked on 27 October 2026. Published by MDG Services on 26 October 2026.

Signs that udhar may not come back

This page is for a petrol pump that gives diesel on credit to regular customers such as transporters, not for money lent to a friend.

General practice, not a legal rule:

  • The transporter stops answering calls and messages.
  • His firm has closed or moved, or his trucks no longer come to the pump.
  • Promises are missed again and again, and part payments have stopped.
  • A cheque bounced and nothing followed.
  • The balance has sat untouched for months, well past 60 days.

Try these first, in order

StepWhat to do
1. Check your recordMake a statement of every fill, bill and payment. Fix any mistake first. See proof
2. Remind, calmly and in writingReminder messages with dates
3. Stop new creditThe balance must stop growing: when to stop credit
4. Offer a settlementWrite the amount, the date and what the transporter gets in return, for example the account closed once paid. For a large sum, ask an advocate to check the wording
5. Check the time limitThe usual limit to sue is 3 years from delivery or from the end of the agreed credit period Limitation Act 1963, Art. 14 Limitation Act 1963, Art. 15. See the time limit, the legal steps and, after a bounced cheque, cheque bounce

If the last day to go to court is near, an advocate should see your papers before you write anything off.

Writing it off in your books

  • It is your own bookkeeping decision: you mark the amount as a loss, so your books stop counting it as money to come.
  • Do it after the steps above, with a note of what you tried and when.
  • It is not a message to the transporter. If you decide to forgive any part, tell him in writing.
  • If money comes in later, record it as received.
  • How a write-off is treated for tax or GST: ask your chartered accountant.

Stop the next one

A limit for each transporter, a short credit period and a stop rule decided before the first credit fill make the next one less likely: how to set a limit.

Khata Kavach checks the limit at the nozzle before fuel goes in, shows how old each balance is and keeps every fill, bill and payment dated on both phones. It does not lend, hold money or collect dues.

General information, not legal advice. For your own case, speak to an advocate or a chartered accountant.

Questions people ask

01Bad debt meaning in Hindi: what is bad debt?

Money a transporter owes your pump that you no longer expect to get back. In Hindi it is doobat karz, or udhar dub gaya. Once you write it off, your books show it as a loss.

02Udhar dub gaya kya kare?

Do not write it off yet. Send a statement and a firm reminder, stop new credit, offer a settlement in writing and check the time limit. For a large sum, see an advocate before the last day passes.

03When should I write off a bad debt?

This guide sets no day. It is your decision, after the steps on this page have failed, with a note of what you tried and when. For tax or GST treatment, ask your chartered accountant.

04Can I still claim the money after writing it off?

A write-off is an entry in your own books. Whether you can still claim depends on the time limit and your papers, so ask an advocate.

Related pages

How to set a credit limit for a regular customer: a rule of thumb with examplesHow much credit to give a regular customer at a petrol pump: a rule of thumb from monthly purchase and credit days, with worked examples.
Getting paid for diesel on credit: the steps from first reminder to last resortA ladder for a petrol pump that gives diesel on credit to transporters: before it is due, the due day, 15 to 30 days late, a written demand, and the last legal steps.
Udhar vasuli ke upay: seven steps for a petrol pump to ask for its udhar and keep the transporterUdhar vasuli ke upay for a petrol pump with regular transporters who take diesel on credit: seven steps from checking your record to legal steps, and what never to do.
Payment reminder messages for a pump's credit customers: 7 texts to copy, in English and HinglishSeven polite payment reminder messages from a petrol pump to a transporter on credit, from before the due date to a last request before credit stops, with Hinglish lines.

About Khata Kavach (advertisement)

Khata Kavach is a shared credit book for petrol pumps, from MDG Services. The transporter asks before each truck fills, your nozzle man sees the limit before he fills, and both of you see every fill, payment and bill. It never lends or holds money.

About this page. This page is general information published by MDG Services, a brand of VRUOOM PRIVATE LIMITED (CIN U29194HR2021PTC098450), the company that makes Khata Kavach. It is free to read and needs no sign-up.

We make one of the apps. Where a page compares Khata Kavach with another app or another way of keeping credit, remember that we make Khata Kavach. We compare like with like, use only facts the other company publishes, and say plainly where another app does more.

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Facts about other apps. Facts about other apps come from their own websites, help pages and app store listings, on the date shown as "facts checked on". Apps change their features and prices often. Check the app's own website before you decide, and tell us if anything here is out of date: we will correct it.

Not legal, tax or financial advice. Pages about getting paid, notices, interest, courts or tax explain the general position in India on the date shown. Laws and rules change, and every case is different. For your own case, speak to an advocate or a chartered accountant.

Examples are made up. The pumps, transporters, vehicles and amounts in examples are made up, and so is the data on the app screens shown. No example describes a real customer or a real result.

What Khata Kavach is. Khata Kavach records credit fills, bills and payments between a petrol pump and its customers. It never lends money and never holds anyone's money: it is not a bank, a lender or a payment service. A Khata Kavach bill is not a GST tax invoice.

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