Who to give credit to: six checks before you say yes to a customer

Short answer

Before you give credit to a new transporter, check six things: how long you have known him and how he paid in cash, which trucks may fill on credit and who owns them, one responsible person with a phone number that answers, a GSTIN or PAN if he has one, a small first limit, and a trade reference he agrees to share. Then write down what you agreed.

MDG Services makes Khata Kavach, so this page comes from the maker of one of the apps it may mention. It is general information, not legal, tax or financial advice. Facts about other apps are taken from their own websites and app listings on the date shown and can change, so check them there before you decide.

Facts checked on 27 October 2026. Published by MDG Services on 28 October 2026.

Six checks before you say yes

Giving credit is your decision, and the time to be careful is before the first fill. This is a checklist for a petrol pump that gives diesel to regular business customers.

CheckWhat to ask or note
1. How long you have known themHave they filled with you before? Did they pay in cash and on the spot? Weeks of cash fills first is a fair start.
2. Which trucks, and who owns themThe truck numbers allowed to fill on credit and, against each number, the owner's name.
3. One responsible personA named person who answers for the account, with a number you have actually called.
4. GSTIN or PAN, where they have oneNote it down. It can go in the customer's billing details and print on the bill (a bill, not a GST tax invoice).
5. A small startA low first limit, raised after on-time payment. See how to set a credit limit.
6. A trade referenceAsk for a reference the customer names, with his OK, and record only what he agreed to share. Never pass names around.

What to write down when you agree

Write it before the first credit fill, and give the transporter a copy:

  • the transporter's name and the responsible person's phone number
  • which truck numbers may fill on credit
  • the limit in rupees and the credit period in days
  • who at your pump may allow a fill past the limit

The credit policy template turns this into one page. The seven habits show how to keep the account afterwards.

What Khata Kavach adds

You add the transporter in the Pump app: name, mobile number, limit and his truck numbers. One tap opens your own WhatsApp with his link ready to send. The transporter reads the terms and agrees on his phone before he can send a request. Until then he cannot send requests, so by default the light stays red.

A truck number can be active with one transporter at a time. You decide who gets credit; Khata Kavach never lends and never holds money.

Questions people ask

01Udhar kisko dena chahiye?

A customer you know, who has filled with you for cash for some weeks, has one responsible person you can call, and agrees to a limit and a credit period. Start small and raise the limit after on-time payments.

02What if my customer has no GSTIN or PAN?

That is common with a small transporter. The other five checks matter more. In Khata Kavach the GSTIN and PAN boxes in a customer's billing details are optional, and the bill prints without them.

03Should I pass around names of customers who did not pay?

No. Do not circulate names. Ask for a trade reference the customer names, with his OK, and record only what he agreed to share.

04Does Khata Kavach decide who gets credit?

No. You decide who gets credit and set every limit. Khata Kavach never lends; it keeps the account and checks your limit at the nozzle with a green, amber or red light.

Related pages

Giving diesel on credit (udhar) to regular customers: a plain guide for petrol pump ownersShould a petrol pump give udhar to regular transporters? The five decisions every pump owner makes, and where to read about each one.
How to set a credit limit for a regular customer: a rule of thumb with examplesHow much credit to give a regular customer at a petrol pump: a rule of thumb from monthly purchase and credit days, with worked examples.
Credit policy for a petrol pump: a one-page template to copyA one-page credit policy a pump can copy: who gets udhar, the limit, the credit period, who says yes at the nozzle, late payment and disputes.
Seven habits that make credit easier to see and controlPump me udhar se kaise bache? You cannot always stop credit, but you can ease the worry. Seven habits for a petrol pump that gives diesel on udhar to regular customers.

About Khata Kavach (advertisement)

Khata Kavach is a shared credit book for petrol pumps, from MDG Services. The transporter asks before each truck fills, your nozzle man sees the limit before he fills, and both of you see every fill, payment and bill. It never lends or holds money.

About this page. This page is general information published by MDG Services, a brand of VRUOOM PRIVATE LIMITED (CIN U29194HR2021PTC098450), the company that makes Khata Kavach. It is free to read and needs no sign-up.

We make one of the apps. Where a page compares Khata Kavach with another app or another way of keeping credit, remember that we make Khata Kavach. We compare like with like, use only facts the other company publishes, and say plainly where another app does more.

Other companies' names. Khatabook, OkCredit, Vyapar, myBillBook and every other product or company named here belong to their owners. We name them only to say which product a fact is about. We have no connection with them, and they have not seen or approved these pages.

Facts about other apps. Facts about other apps come from their own websites, help pages and app store listings, on the date shown as "facts checked on". Apps change their features and prices often. Check the app's own website before you decide, and tell us if anything here is out of date: we will correct it.

Not legal, tax or financial advice. Pages about getting paid, notices, interest, courts or tax explain the general position in India on the date shown. Laws and rules change, and every case is different. For your own case, speak to an advocate or a chartered accountant.

Examples are made up. The pumps, transporters, vehicles and amounts in examples are made up, and so is the data on the app screens shown. No example describes a real customer or a real result.

What Khata Kavach is. Khata Kavach records credit fills, bills and payments between a petrol pump and its customers. It never lends money and never holds anyone's money: it is not a bank, a lender or a payment service. A Khata Kavach bill is not a GST tax invoice.

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