Petrol pump staff and daily running: who does what

Short answer

A petrol pump is run by the dealer, a manager, nozzle attendants, a cashier and whoever receives the tanker. The public sector oil companies' guideline puts one set of daily duties on the dealer: check the Legal Metrology seals, test every nozzle with a 5-litre measure, record the morning density and the dips, and keep the stock register MDG 2024, 1.3 and 1.4. The dealer must also pay at least the minimum wages MDG 2024, 1.5; each state fixes them, so this page gives no wage figure.

MDG Services makes Dealer Kavach, an app for petrol pump dealers, so this page comes from the maker of a product it may mention. It is general information, not legal, tax or financial advice. Rules, fees and guidelines change and differ by oil company and state: every fact here names its source and the date we checked it, so confirm it with the oil company or the authority before you act. We do not sell, allot or arrange dealerships or licences.

Facts checked on 9 November 2026. Published by MDG Services on 9 November 2026.

A petrol pump runs on a small team with one set of daily checks. The dealer answers for the pump, and each person on the shift has a part. This page uses the public sector oil companies' Marketing Discipline Guidelines 2024; a private company's dealer should ask for that company's own rules. All as on 9 November 2026.

Who does what at a petrol pump?

Role	Duties
Dealer or owner	Answers for correct quality, quantity and price MDG 2024, 1.6; pays at least the minimum wages MDG 2024, 1.5; keeps inspection reports and invoices at the pump MDG 2024, 1.5
Manager	In practice: runs the shift, checks the day's records, deals with complaints
Nozzle attendant	Wears a uniform and badge MDG 2024, 5.1.17; shows zero before each delivery MDG 2024, 1.4.2; engine off, no smoking by anyone in or with the vehicle Petroleum Rules 2002, Form XIV, condition 15
Cashier	In practice: takes payment, issues bills, enters the day's sales
Tanker receiver	Follows the unloading steps: earthing, seals, density, dips MDG 2024, 1.2

The oil companies should train dealers and staff in safe handling and courteous service MDG 2024, 3.3.

What does a day look like?

Check the Legal Metrology seals and certificate of each dispenser MDG 2024, 1.4.2.
Test every nozzle with the 5-litre measure and note the litres used in the stock register MDG 2024, 1.4.2.
Draw a sample from the nozzle and record the morning density at 15 degrees C MDG 2024, 1.4.1.
Record the pump meter readings and the product and water dips MDG 2024, 1.3, and display the opening stock and selling prices MDG 2024, 1.3.
When a tanker arrives, stop sales from the receiving tank, earth the tanker, keep a dry-powder extinguisher near it, and check density against the invoice within 3.0 kg per cubic metre MDG 2024, 1.2. See receiving a tanker.
Keep the complaint book available and the working hours displayed MDG 2024, 1.6.

Which records must be kept?

The daily stock register, with the water dip record MDG 2024, 1.3 and 1.4: daily stock register.
The density register MDG 2024, 1.2: density register.
The inspection reports, test reports and invoices MDG 2024, 1.5.
The "gas-free" certificate after a tank repair, for at least three months Petroleum Rules 2002, Form XIV, condition 8.

What about pay?

Minimum wages are fixed by the appropriate Government, by skill, area and arduousness; the Centre sets a floor that states must not go below PIB note on Code on Wages, 23 Nov 2025. See the MDG guide on staff wages and uniform, and your state labour department's notification. For tax on a pump's sales see GST.

Where this comes from

Marketing Discipline Guidelines 2024, Bharat Petroleum: daily duties, records, uniform.
Petroleum Rules 2002 (English), PESO: Form XIV conditions 8 and 15.
Code on Wages, 2019 note, Press Information Bureau: who fixes minimum wages.

In this section

GST at a petrol pump: petrol, diesel and other salesWhy petrol and diesel are outside GST, what a petrol pump's other sales pay, when a pump must register for GST, and how input credit works. Not tax advice.

Questions people ask

01What are the duties of a petrol pump attendant?

In the public sector oil companies' guideline, attendants (driveway salesmen) wear a uniform and badge, and show the zero on the meter before each delivery MDG 2024, 5.1.17 MDG 2024, 1.4.2. The licence adds that the engine must be off and nobody in or with the vehicle may smoke Petroleum Rules 2002, Form XIV, condition 15.

02How many staff does a petrol pump need, and what qualification does a manager need?

We did not find a rule that fixes the number of staff or a manager's qualification. The guideline expects trained staff who can use the safety equipment MDG 2024, 1.6.

03What are petrol pump working hours?

The guideline asks the dealer to display the working hours prominently and to give holiday notices well in time MDG 2024, 1.6. We did not find a fixed national opening time.

04What is the minimum wage for a petrol pump worker?

It is fixed by the appropriate Government, by skill, area and arduousness, so it depends on your state PIB note on Code on Wages, 23 Nov 2025. Check your state labour department's notification.

Petrol pump safety rules: fire, earthing and daily checksThe safety rules in a PESO petrol pump licence, earthing limits, equipment CPCB asks of new outlets and how fire NOC works, checked on 9 November 2026.

Petrol pump complaint: where to complain and what the dealer must keepHow to complain about a petrol pump: the complaint book, oil company helplines, the National Consumer Helpline, CPGRAMS and consumer commissions. As on 9 November 2026.

How a petrol pump works: tanks, dispensers and nozzlesHow fuel gets from the tanker to your vehicle at an Indian petrol pump: buried tanks, vent pipes, dispensers, nozzles, and who checks each part.

About Dealer Kavach (advertisement)

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