Checked against the Marketing Discipline Guidelines 2024 (Ver. 1, effective 24.10.2024) on 15 October 2026. Published by MDG Services on 1 November 2026.
Who fixes what
| Situation | The oil company | The dealer | Clause |
|---|---|---|---|
| Company-owned pump or equipment breaks down | Arranges the repair | Handles it properly, does the day-to-day upkeep, tells the company promptly | MDG 4.2(a) |
| The dealer's own equipment | Keeps it in good working order at all times | MDG 4.2(b) | |
| Pump delivers short or excess | Representative or dealer arranges recalibration | Tells Weights & Measures and the controlling office | MDG 4.3(a) MDG 1.4.2(d) |
| Minor pipeline leak | Representative arranges the repair | MDG 4.3(b) | |
| Major pipeline leak | Representative asks headquarters, advises the dealer to suspend sales, notes the totaliser reading and tank dip on the job report | On that advice, suspends sales, and signs the job report | MDG 4.3(b) |
| Product suspected lost through a tank leak | Reports it to the controlling office | MDG 4.3(c) | |
| Leaks in the pump, hose or nozzle | Looks every day, reports at once | MDG 1.4.2(e) | |
| Water in a tank | See water in the underground tank | MDG 4.4 MDG 1.4.1(b) |
Wrong delivery or a damaged seal
- Short or excess delivery: the representative or you arrange recalibration at once with the Weights & Measures Inspector. Do not run the unit until it is re-stamped and the delivery is right MDG 4.3(a) MDG 1.4.2(d).
- Weights & Measures seal found broken: the representative informs the concerned company official and enters it in the pump maintenance report, which you sign MDG 4.3(a).
- Seal tampered, found in your daily check: sales through that unit stop at once, the controlling office is told immediately, and sales stay suspended until the seals are replaced MDG 1.4.2(a).
See meter and totaliser seals.
The Maintenance Job Report
The company's fitter or chargeman fills it in after working on the company's equipment at your outlet MDG 4.1. It records why the fitter came, the equipment, the checklist results, the repairs and both signatures, in three copies, one for the outlet MDG Annexure 6. General practice, not an MDG rule: keep the outlet's copy. See records to keep.
What MDG does not say
- Response time and remedy. Chapter 4 sets no time for the company to attend and no remedy if it does not come MDG 4.2(a). General practice, not an MDG rule: put the breakdown in writing to your controlling office, with the date and time of your first report.
- Who pays for parts or repairs. Ask your oil company.
- What makes a leak minor or major. Not defined MDG 4.3(b).
Questions dealers ask
01Who is responsible for petrol pump maintenance, the dealer or the oil company?
Both. The oil company repairs breakdowns in equipment it owns. The dealer does the day-to-day upkeep and keeps the dealer's own equipment in good order MDG 4.2(a) MDG 4.2(b).
02What should a dealer do when the petrol pump breaks down?
Tell the oil company promptly MDG 4.2(a). If the pump delivers short or excess, also tell Weights & Measures and the controlling office MDG 1.4.2(d).
03What to do when there is a leak in the petrol pump pipeline?
For a minor leak the company's representative arranges the repair. For a major leak he advises you to suspend sales and notes the totaliser reading and tank dip on the job report, which you sign MDG 4.3(b).
04What is the Maintenance Job Report in MDG?
The standard report the company's fitter or chargeman fills in after working on its equipment at your outlet, printed in Hindi and English (Annexure 6) MDG 4.1 MDG Annexure 6.
05What if the Weights & Measures seal is found broken?
The representative informs the concerned company official and records it in the pump maintenance report, which you also sign MDG 4.3(a).
Read the official text: Marketing Discipline Guidelines 2024 (PDF on Bharat Petroleum's website) (also published on iocl.com).
Related pages
About Dealer Kavach (advertisement)
Dealer Kavach is an app from MDG Services that tracks your outlet's filings, renewals, inspections and daily reports, and reminds you before deadlines, in Hindi and English.