The terms of your subscription.

MDG Services is a brand of VRUOOM PRIVATE LIMITED (CIN U29194HR2021PTC098450), whose registered office is Flat 103, First Floor, Plot No. 3P, Sector 23, Gurugram, Haryana 122017. In these terms, “we”, “us” and “MDG Services” mean VRUOOM PRIVATE LIMITED.

They cover the Dealer's Kavach and Khata Kavach apps, this website, and any paid subscription to them (together, “the service”). By registering for or using the service you accept these terms.

“You” means the business that subscribes and the people it lets use the service. If you accept for a business, you confirm that you are allowed to bind it.

• Give us true and complete details when you register, and keep them up to date.
• You must be 18 or older and able to enter a contract under Indian law.
• Keep your sign-in details to yourself. What happens under your account is your responsibility, including what the staff you add do with it.
• Tell us at once if you think someone else has used your account.

The service is software, with support, that helps a business keep its records, reminders and reports in order. It is delivered online; see Shipping and delivery.

We work to keep it available, but we do not promise that it will never be interrupted. We may update or improve it. We will tell you before a change that takes away something you are paying for.

The service helps you keep track. You and your business remain responsible for meeting your own legal duties and the duties you owe to your oil company or any authority. What the apps show is only as complete as the information they are given.

Khata Kavach keeps a record of fuel a pump gives on credit to its transporters and other regular customers. We do not lend money, and we do not hold or move anyone's money. What a customer owes a pump is between the two of them.

MDG Services is independent. It is not part of IndianOil, BPCL or HPCL, and none of them endorses it.

• Dealer's Kavach is a monthly subscription that renews every month until you cancel.
• Your first month comes with a money-back promise: if you are not happy with it, for any reason, tell us by the end of that month and we refund that month's payment in full. It applies once per dealer, to the first month only, as set out in the Refund and cancellation policy.
• The plans and prices are on the Pricing page. Prices are in Indian rupees, and GST is added.
• The price for your outlet is agreed in writing before you start, and we do not raise it during the period agreed. If we change a price after that, we tell you in writing at least 30 days before it applies, and you may cancel before then.
• Khata Kavach is free while it is new. If that changes, we tell you in writing at least 30 days before anything is charged, and you may stop using it before then.

• You pay online through Razorpay, using UPI, debit or credit card, netbanking or a wallet, on Razorpay's secure page. We never see or keep your card number, UPI PIN or bank login. Razorpay's own terms apply to the payment itself.
• We send you a payment link by SMS, email or WhatsApp, or you can pay from your account in a web browser. A payment counts as made when Razorpay confirms it to us.
• GST at the rate in force, now 18%, is added to the price, and we issue a GST invoice for what you pay.
• If a payment fails, you are not charged for it. If a payment is not made by its due date we will remind you, and we may pause your access until it is paid.
• A payment made twice, or by mistake, is refunded as set out in the Refund and cancellation policy.

You can cancel at any time. How cancelling and refunds work is set out in the Refund and cancellation policy, which is part of these terms.

We may suspend or end your access if you break these terms, if a payment stays unpaid after we have reminded you, or if the law requires it. We will tell you why and, where we can, give you time to put it right.

• Use the service only for your own business, and only for lawful purposes.
• Do not copy, reverse-engineer, overload or try to break the service, or try to reach another customer's information.
• Do not put in information that is false, or that you have no right to use.
• Do not use the service to harass anyone or to send spam.
• Do not resell the service or share your account with another business.

• What you put into the service stays yours. You allow us to use it only to run the service for you, to support you, and to meet the law.
• We keep your business information confidential and we do not sell it. How we handle personal information is in our Privacy policy.
• You are responsible for having the right to put in any information about your staff or customers.
• On request, we delete your account and the data we are not required by law to keep.

The software, the names Dealer's Kavach, Khata Kavach and MDG Services, and the logos belong to VRUOOM PRIVATE LIMITED. While your subscription is active you may use the service for your business. It is not a sale of the software to you.

• We are not responsible for a loss that comes from information given to the service being wrong or late, from a reminder you did not act on, or from a fine, penalty or action taken by an oil company or an authority.
• We are not liable for loss of profit or business, or for any indirect or consequential loss.
• Our total liability to you for any claim is limited to the fees you paid us for the service in the 12 months before the claim arose.
• We are not responsible for a delay or failure caused by something outside our control, such as a network or third-party failure, a strike, a flood or another act of God.
• Nothing in these terms limits a liability that the law does not allow to be limited.

Indian law governs these terms. Before going to court, please tell us what went wrong so that we can try to put it right (see Grievances below). The courts at Gurugram, Haryana have exclusive jurisdiction over any dispute.

If you are unhappy with the service, our billing or how we handle your data, report it on the grievance page, write to hello@mdgservices.in, or call 1800‑891‑3496. You are given a grievance number straight away, and a person from our team looks into it and replies.

We may change these terms. The date at the top of this page shows when they were last updated. We will tell subscribers in writing before a change that affects what they pay or can do. If you carry on using the service after a change takes effect, you accept it.

If you have signed a separate written agreement with us for an outlet, it applies together with these terms. If the two disagree on a point, the written agreement governs for that outlet.